- Your device model and operating system version
- App version (found in app settings)
- A detailed description of the issue
- Steps to reproduce the problem (if applicable)
- Screenshots or screen recordings (if helpful)
We're here to help! Get support for your Lumivine experience.
Contact Support
Response Time: We typically respond within 24-48 hours during business days.
Frequently Asked Questions
How do I reset my password?
You can reset your password by tapping "Forgot Password" on the login screen and following the instructions sent to your email.
How do I update my profile information?
Go to your profile, tap the edit button, make your changes, and save. Your updated information will be visible to other users according to your privacy settings.
How do I manage my privacy settings?
Access privacy settings through your profile menu. You can control who sees your content, manage notifications, and adjust other privacy preferences.
How do I report inappropriate content or behavior?
Use the report feature available on posts and profiles, or contact us directly at lumivine@lumivine.app. We take all reports seriously and review them promptly.
How do I delete my account?
Contact us at lumivine@lumivine.app with your account deletion request. We'll process your request and remove your data according to our privacy policy.
The app is crashing or not working properly. What should I do?
Try restarting the app and your device first. If the problem persists, email us with details about your device model, operating system version, and what you were doing when the issue occurred.
When contacting support, please include:
Community Guidelines
Lumivine is a community-focused platform. Please be respectful, authentic, and follow our community guidelines. Harassment, spam, or inappropriate content will result in account restrictions or removal.